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Most orders placed before 4pm are aimed for next-working-day delivery, subject to stock, address and courier availability. Delivery is not guaranteed.

We offer an additional 14-day money-back guarantee for eligible broadband orders where less than 10GB of data has been used. Contact our support team within the guarantee period to request it. The guarantee is subject to its published conditions, including equipment returns. The precise charges refundable under this voluntary guarantee should be confirmed in the published guarantee terms. It does not limit statutory cancellation or faulty-service rights.

Our Fair Usage Policy has a threshold of 1TB (1,000GB) per month. This is not an automatic data cap or an extra-data charge. If usage repeatedly exceeds this level, we may contact you to discuss your needs and any fair, lawful options. We do not automatically charge for additional data.

Charge the device, switch it on and connect your phone, laptop or tablet using the Wi-Fi details supplied with it.

It may work in these locations where the supplied network has suitable coverage and use is permitted under your plan. Check coverage before travelling.

This depends on the supplied router model and its charging instructions. Follow the equipment guidance provided with your device.

On the Go is our portable mobile broadband service, using a compact battery-powered router to share internet access over Wi-Fi.

You can use it in UK locations with compatible mobile coverage, subject to the package's permitted-use conditions. Coverage and speeds vary.

Battery life is approximately eight hours under typical conditions, but varies with usage, signal and the number of connected devices.

Our On the Go portable router is typically described as supporting up to eight devices, depending on model and use.

Check the battery charge, power the device off and on, and try a different location. Contact support if the SIM or network connection does not recover.