How can we help you?

Our range includes Everyday Broadband, Everyday Plus and On the Go portable broadband, with different router types and capabilities. Check the pricing page for current packages.

Connect the power, wait for the network indicator to settle, then join the Wi-Fi network using the details supplied with your router.

Everyday Broadband is intended for everyday activities such as browsing, streaming and video calls. Suitability depends on local coverage, the number of active devices and how heavily they are used.

The supplied router depends on the plan: a home router for Everyday, a faster home router for Everyday Plus, an Outdoor / Indoor Hub with eero Wi-Fi for Everyday+ External Boost, and a portable battery-powered router for On the Go. Models may vary.

Most orders placed before 4pm are aimed for next-working-day delivery, subject to stock, address and courier availability. Delivery is not guaranteed.

Everyday uses a home router with download speeds of up to 60Mbps for up to 16 devices. Everyday Plus uses a faster router with speeds of up to 500Mbps for up to 32 devices, in areas with suitable coverage. Actual speeds vary.

You can request an upgrade through your account or support. We will explain availability, any equipment changes and the new price before proceeding.

Actual download speeds depend on your package, local coverage, signal strength, network congestion and router placement. Everyday is advertised at up to 60Mbps and Everyday Plus at up to 500Mbps. These are maximum advertised speeds, not guaranteed speeds or estimates of what every customer will receive.

We offer an additional 14-day money-back guarantee for eligible broadband orders where less than 10GB of data has been used. Contact our support team within the guarantee period to request it. The guarantee is subject to its published conditions, including equipment returns. The precise charges refundable under this voluntary guarantee should be confirmed in the published guarantee terms. It does not limit statutory cancellation or faulty-service rights.

Our Fair Usage Policy has a threshold of 1TB (1,000GB) per month. This is not an automatic data cap or an extra-data charge. If usage repeatedly exceeds this level, we may contact you to discuss your needs and any fair, lawful options. We do not automatically charge for additional data.

The eero 6 is a Wi-Fi 6 mesh router from Amazon. It spreads strong, reliable Wi-Fi around your home, so you get fewer dead spots.

The eero 6 is £8 a month, with no setup fee.

Yes. Streaming services such as Netflix and YouTube normally work where the connection has sufficient speed and stability.

One eero 6 covers up to 1,500 sq ft, which suits most flats and small to medium homes.

You can connect more than 75 devices at once, including phones, laptops, TVs, games consoles and smart home gadgets.

Yes, for many customers. Video calls and remote work depend on coverage, upload speed and stability; test any employer VPN requirements.

If your Wi-Fi drops out in some rooms, slows down when lots of people are online, or struggles to reach upstairs or the garden, an eero can help.

Yes. The eero plugs into your Next Day router and boosts the Wi-Fi around your home. Your broadband plan stays the same.

This depends on the router and how much data each device uses. Everyday and Everyday Plus are typically described as supporting up to 16 and 32 connected devices respectively.

No. Plug it in, connect it to your Next Day router with the cable, then follow the steps in the eero app. Our eero setup guide video walks you through it.

Yes. The eero 6 has 2 gigabit Ethernet ports for things like a TV, games console or PC.

Yes. The eero 6 has a built-in Zigbee smart home hub, so compatible smart plugs, lights and sensors can connect straight to it.

It won’t change your broadband speed, but it gets that speed to more of your home by improving Wi-Fi coverage and reliability.

Call us on 0330 229 6577 or message us on WhatsApp and we’ll help.

The supplied router depends on the plan: a home router for Everyday, a faster home router for Everyday Plus, an Outdoor / Indoor Hub with eero Wi-Fi for Everyday+ External Boost, and a portable battery-powered router for On the Go. Models may vary.

Everyday uses a home router with download speeds of up to 60Mbps for up to 16 devices. Everyday Plus uses a faster router with speeds of up to 500Mbps for up to 32 devices, in areas with suitable coverage. Actual speeds vary.

No. Everyday Plus speeds of up to 500Mbps are a maximum, not a guarantee. Speeds depend on coverage, signal and network conditions at your address.

Actual download speeds depend on your package, local coverage, signal strength, network congestion and router placement. Everyday is advertised at up to 60Mbps and Everyday Plus at up to 500Mbps. These are maximum advertised speeds, not guaranteed speeds or estimates of what every customer will receive.

Its faster router may be better suited to heavier usage, but the actual experience depends on local coverage, network congestion and Wi-Fi conditions.

Our broadband service is intended for use with the router supplied or approved by us. Contact support before using alternative equipment.

We offer an additional 14-day money-back guarantee for eligible broadband orders where less than 10GB of data has been used. Contact our support team within the guarantee period to request it. The guarantee is subject to its published conditions, including equipment returns. The precise charges refundable under this voluntary guarantee should be confirmed in the published guarantee terms. It does not limit statutory cancellation or faulty-service rights.

Our Fair Usage Policy has a threshold of 1TB (1,000GB) per month. This is not an automatic data cap or an extra-data charge. If usage repeatedly exceeds this level, we may contact you to discuss your needs and any fair, lawful options. We do not automatically charge for additional data.

5G can provide higher speeds and capacity where available. 4G generally offers wider coverage, and the best choice depends on your location.

A compatible 5G router may use 4G where 5G coverage is unavailable. Actual operation depends on the device, SIM and network.

The eero 6 is a Wi-Fi 6 mesh router from Amazon. It spreads strong, reliable Wi-Fi around your home, so you get fewer dead spots.

The eero 6 is £8 a month, with no setup fee.

Usually yes. Smart TVs and Sky Stream can connect by Wi-Fi or Ethernet where supported. Some devices or services may need network-setting adjustments; contact us if you experience issues.

One eero 6 covers up to 1,500 sq ft, which suits most flats and small to medium homes.

Many online games work well, but mobile-network latency and congestion can vary. Competitive gaming or strict NAT requirements may need additional checks.

You can connect more than 75 devices at once, including phones, laptops, TVs, games consoles and smart home gadgets.

If your Wi-Fi drops out in some rooms, slows down when lots of people are online, or struggles to reach upstairs or the garden, an eero can help.

Yes. The eero plugs into your Next Day router and boosts the Wi-Fi around your home. Your broadband plan stays the same.

This depends on the router and how much data each device uses. Everyday and Everyday Plus are typically described as supporting up to 16 and 32 connected devices respectively.

No. Plug it in, connect it to your Next Day router with the cable, then follow the steps in the eero app. Our eero setup guide video walks you through it.

Yes. The eero 6 has 2 gigabit Ethernet ports for things like a TV, games console or PC.

Yes. The eero 6 has a built-in Zigbee smart home hub, so compatible smart plugs, lights and sensors can connect straight to it.

It won’t change your broadband speed, but it gets that speed to more of your home by improving Wi-Fi coverage and reliability.

Call us on 0330 229 6577 or message us on WhatsApp and we’ll help.

Connect the power, wait for the network indicator to settle, then join the Wi-Fi network using the details supplied with your router.

The supplied router depends on the plan: a home router for Everyday, a faster home router for Everyday Plus, an Outdoor / Indoor Hub with eero Wi-Fi for Everyday+ External Boost, and a portable battery-powered router for On the Go. Models may vary.

The checker is an estimate based on available coverage information. Building materials, indoor location and network congestion can change real-world performance.

Actual download speeds depend on your package, local coverage, signal strength, network congestion and router placement. Everyday is advertised at up to 60Mbps and Everyday Plus at up to 500Mbps. These are maximum advertised speeds, not guaranteed speeds or estimates of what every customer will receive.

Our broadband service is intended for use with the router supplied or approved by us. Contact support before using alternative equipment.

We offer an additional 14-day money-back guarantee for eligible broadband orders where less than 10GB of data has been used. Contact our support team within the guarantee period to request it. The guarantee is subject to its published conditions, including equipment returns. The precise charges refundable under this voluntary guarantee should be confirmed in the published guarantee terms. It does not limit statutory cancellation or faulty-service rights.

Our Fair Usage Policy has a threshold of 1TB (1,000GB) per month. This is not an automatic data cap or an extra-data charge. If usage repeatedly exceeds this level, we may contact you to discuss your needs and any fair, lawful options. We do not automatically charge for additional data.

It is intended for locations where indoor mobile signal is weak but a better signal may be available outside. Suitability requires an assessment of coverage and the property.

No. External placement may improve reception in suitable locations, but speed and reliability still depend on local network conditions.

No drilling, brackets or mounting kit. The Outdoor / Indoor Hub fixes in place with industrial double-sided tape and works outside or inside, wherever the signal is strongest. An Ethernet cable connects it to the eero Wi-Fi unit indoors. If you rent, check with the property owner before fixing anything to an outside wall.

Walls, foil-backed insulation, coated glass and other building materials can weaken mobile signals indoors even where outdoor coverage is good.

Yes. An eero Wi-Fi unit is included. It connects to the Outdoor / Indoor Hub with an Ethernet cable and spreads Wi-Fi through your home. You can add more eeros for bigger properties.

We may recommend an external router or suitable equipment for difficult locations. Please contact us so we can check compatibility and availability.

The eero 6 is a Wi-Fi 6 mesh router from Amazon. It spreads strong, reliable Wi-Fi around your home, so you get fewer dead spots.

The eero 6 is £8 a month, with no setup fee.

One eero 6 covers up to 1,500 sq ft, which suits most flats and small to medium homes.

You can connect more than 75 devices at once, including phones, laptops, TVs, games consoles and smart home gadgets.

If your Wi-Fi drops out in some rooms, slows down when lots of people are online, or struggles to reach upstairs or the garden, an eero can help.

Yes. The eero plugs into your Next Day router and boosts the Wi-Fi around your home. Your broadband plan stays the same.

No. Plug it in, connect it to your Next Day router with the cable, then follow the steps in the eero app. Our eero setup guide video walks you through it.

Yes. The eero 6 has 2 gigabit Ethernet ports for things like a TV, games console or PC.

Yes. The eero 6 has a built-in Zigbee smart home hub, so compatible smart plugs, lights and sensors can connect straight to it.

It won’t change your broadband speed, but it gets that speed to more of your home by improving Wi-Fi coverage and reliability.

Call us on 0330 229 6577 or message us on WhatsApp and we’ll help.

Most orders placed before 4pm are aimed for next-working-day delivery, subject to stock, address and courier availability. Delivery is not guaranteed.

We offer an additional 14-day money-back guarantee for eligible broadband orders where less than 10GB of data has been used. Contact our support team within the guarantee period to request it. The guarantee is subject to its published conditions, including equipment returns. The precise charges refundable under this voluntary guarantee should be confirmed in the published guarantee terms. It does not limit statutory cancellation or faulty-service rights.

Our Fair Usage Policy has a threshold of 1TB (1,000GB) per month. This is not an automatic data cap or an extra-data charge. If usage repeatedly exceeds this level, we may contact you to discuss your needs and any fair, lawful options. We do not automatically charge for additional data.

Charge the device, switch it on and connect your phone, laptop or tablet using the Wi-Fi details supplied with it.

It may work in these locations where the supplied network has suitable coverage and use is permitted under your plan. Check coverage before travelling.

This depends on the supplied router model and its charging instructions. Follow the equipment guidance provided with your device.

On the Go is our portable mobile broadband service, using a compact battery-powered router to share internet access over Wi-Fi.

You can use it in UK locations with compatible mobile coverage, subject to the package's permitted-use conditions. Coverage and speeds vary.

Battery life is approximately eight hours under typical conditions, but varies with usage, signal and the number of connected devices.

Our On the Go portable router is typically described as supporting up to eight devices, depending on model and use.

Check the battery charge, power the device off and on, and try a different location. Contact support if the SIM or network connection does not recover.

Most orders placed before 4pm are aimed for next-working-day delivery, subject to stock, address and courier availability. Delivery is not guaranteed.

We offer an additional 14-day money-back guarantee for eligible broadband orders where less than 10GB of data has been used. Contact our support team within the guarantee period to request it. The guarantee is subject to its published conditions, including equipment returns. The precise charges refundable under this voluntary guarantee should be confirmed in the published guarantee terms. It does not limit statutory cancellation or faulty-service rights.

Our Fair Usage Policy has a threshold of 1TB (1,000GB) per month. This is not an automatic data cap or an extra-data charge. If usage repeatedly exceeds this level, we may contact you to discuss your needs and any fair, lawful options. We do not automatically charge for additional data.

Charge the device, switch it on and connect your phone, laptop or tablet using the Wi-Fi details supplied with it.

It may work in these locations where the supplied network has suitable coverage and use is permitted under your plan. Check coverage before travelling.

This depends on the supplied router model and its charging instructions. Follow the equipment guidance provided with your device.

On the Go is our portable mobile broadband service, using a compact battery-powered router to share internet access over Wi-Fi.

You can use it in UK locations with compatible mobile coverage, subject to the package's permitted-use conditions. Coverage and speeds vary.

Battery life is approximately eight hours under typical conditions, but varies with usage, signal and the number of connected devices.

Our On the Go portable router is typically described as supporting up to eight devices, depending on model and use.

Check the battery charge, power the device off and on, and try a different location. Contact support if the SIM or network connection does not recover.

Yes. We offer easy-to-use cordless digital phones from £39.99 one-off.

In most cases, yes. Tell us your current number when you order and we’ll check it can move over to us. Keeping your number is subject to eligibility.

Yes. Most standard home phones work with our ATA adapter (£24.99 one-off). Plug your phone into the adapter, and the adapter into your router.

On the 30-day rolling plan, yes, with 30 days’ notice. The 12-month contract has a 12-month minimum term.

Choose your plan, get your equipment (our adapter or a new digital phone), connect it to your broadband and follow our simple instructions. Then you can start making calls.

£12.99 a month, or £9.99 a month if you’re a Next Day Broadband customer.

Both cost £12.99 a month (£9.99 for Next Day Broadband customers). The 30-day rolling plan includes 500 UK minutes a month and you can cancel any time with 30 days’ notice. The 12-month contract includes 1,000 UK minutes a month and your first month is free.

On the 12-month contract your first month costs nothing. You then pay £12.99 a month (or £9.99 with Next Day Broadband) for the rest of the term.

Calls to UK landlines (local and national: 01, 02 and 03 numbers) and UK mobiles, up to your monthly minutes. Premium-rate numbers are not included.

Get in touch with our team and we’ll talk you through your options, including moving to the 12-month plan with 1,000 minutes a month.

Yes. Voicemail and caller ID are included on both plans.

A home phone service that makes and receives calls over your broadband connection instead of a traditional copper landline. Use a new digital phone, or plug your existing phone into our adapter.

No. Everything runs through your broadband connection, so there’s no landline to install or pay line rental on.

Yes, you can call 999 and 112. Because the service runs over your broadband, it needs power and a working internet connection. Keep the address on your account up to date so emergency services can find you.

No. Digital home phones need power and a working broadband connection, so keep a charged mobile handy. If you rely on your home phone, for example for a personal alarm or telecare device, tell us before you switch so we can help.

Yes. You can request a PAC from your existing mobile provider by texting PAC to 65075, then provide the code and requested transfer details. Transfer timing depends on the providers involved.

Physical SIM orders placed before 4pm normally aim for next-working-day delivery, subject to availability and courier service. Eligible eSIM orders can be set up digitally without waiting for a physical SIM.

Yes, on eligible plans and compatible devices. Follow the instructions provided with your eSIM. Your phone generally needs eSIM support and an internet connection for setup.

Our SIM-only product information describes roaming in 47 European destinations with a 5GB roaming fair-use allowance. Check the current destination list, charges and terms for your specific plan before travelling.

SIM-only mobile plans and data-only broadband plans may have different permitted uses. Check the plan terms and device compatibility before using a SIM in a router.

Our SIM-only product information includes Wi-Fi calling and tethering on eligible plans. Wi-Fi calling depends on your handset, software and network configuration; check device compatibility.

Our SIM-only range includes 30-day rolling plans and 12-month plans. The 12-month option has been described with an introductory price for the first three months. Your checkout and contract information will confirm the current prices, minimum term, notice requirements and any lawful early termination charges.

On plans with a fixed data allowance, mobile data pauses when the allowance is used, while calls and texts can continue according to your plan. You may be able to buy a data booster or change plans. Our SIM-only product information describes usage alerts at 80% and 100%.

No credit check is required for the SIM-only plans described in our current product information. Payment and identity-security checks may still apply at checkout.

Our SIM-only product information lists unlimited standard UK calls and texts, eSIM on eligible plans, Wi-Fi calling, tethering and roaming in selected European destinations. Exact data allowances, destinations, exclusions and device compatibility depend on your chosen plan; check its details before ordering.