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Connect the power, wait for the network indicator to settle, then join the Wi-Fi network using the details supplied with your router.

The supplied router depends on the plan: a home router for Everyday, a faster home router for Everyday Plus, an Outdoor / Indoor Hub with eero Wi-Fi for Everyday+ External Boost, and a portable battery-powered router for On the Go. Models may vary.

The checker is an estimate based on available coverage information. Building materials, indoor location and network congestion can change real-world performance.

Actual download speeds depend on your package, local coverage, signal strength, network congestion and router placement. Everyday is advertised at up to 60Mbps and Everyday Plus at up to 500Mbps. These are maximum advertised speeds, not guaranteed speeds or estimates of what every customer will receive.

Our broadband service is intended for use with the router supplied or approved by us. Contact support before using alternative equipment.

We offer an additional 14-day money-back guarantee for eligible broadband orders where less than 10GB of data has been used. Contact our support team within the guarantee period to request it. The guarantee is subject to its published conditions, including equipment returns. The precise charges refundable under this voluntary guarantee should be confirmed in the published guarantee terms. It does not limit statutory cancellation or faulty-service rights.

Our Fair Usage Policy has a threshold of 1TB (1,000GB) per month. This is not an automatic data cap or an extra-data charge. If usage repeatedly exceeds this level, we may contact you to discuss your needs and any fair, lawful options. We do not automatically charge for additional data.

It is intended for locations where indoor mobile signal is weak but a better signal may be available outside. Suitability requires an assessment of coverage and the property.

No. External placement may improve reception in suitable locations, but speed and reliability still depend on local network conditions.

No drilling, brackets or mounting kit. The Outdoor / Indoor Hub fixes in place with industrial double-sided tape and works outside or inside, wherever the signal is strongest. An Ethernet cable connects it to the eero Wi-Fi unit indoors. If you rent, check with the property owner before fixing anything to an outside wall.

Walls, foil-backed insulation, coated glass and other building materials can weaken mobile signals indoors even where outdoor coverage is good.

Yes. An eero Wi-Fi unit is included. It connects to the Outdoor / Indoor Hub with an Ethernet cable and spreads Wi-Fi through your home. You can add more eeros for bigger properties.

We may recommend an external router or suitable equipment for difficult locations. Please contact us so we can check compatibility and availability.