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The supplied router depends on the plan: a home router for Everyday, a faster home router for Everyday Plus, an Outdoor / Indoor Hub with eero Wi-Fi for Everyday+ External Boost, and a portable battery-powered router for On the Go. Models may vary.

Everyday uses a home router with download speeds of up to 60Mbps for up to 16 devices. Everyday Plus uses a faster router with speeds of up to 500Mbps for up to 32 devices, in areas with suitable coverage. Actual speeds vary.

No. Everyday Plus speeds of up to 500Mbps are a maximum, not a guarantee. Speeds depend on coverage, signal and network conditions at your address.

Actual download speeds depend on your package, local coverage, signal strength, network congestion and router placement. Everyday is advertised at up to 60Mbps and Everyday Plus at up to 500Mbps. These are maximum advertised speeds, not guaranteed speeds or estimates of what every customer will receive.

Its faster router may be better suited to heavier usage, but the actual experience depends on local coverage, network congestion and Wi-Fi conditions.

Our broadband service is intended for use with the router supplied or approved by us. Contact support before using alternative equipment.

We offer an additional 14-day money-back guarantee for eligible broadband orders where less than 10GB of data has been used. Contact our support team within the guarantee period to request it. The guarantee is subject to its published conditions, including equipment returns. The precise charges refundable under this voluntary guarantee should be confirmed in the published guarantee terms. It does not limit statutory cancellation or faulty-service rights.

Our Fair Usage Policy has a threshold of 1TB (1,000GB) per month. This is not an automatic data cap or an extra-data charge. If usage repeatedly exceeds this level, we may contact you to discuss your needs and any fair, lawful options. We do not automatically charge for additional data.

5G can provide higher speeds and capacity where available. 4G generally offers wider coverage, and the best choice depends on your location.

A compatible 5G router may use 4G where 5G coverage is unavailable. Actual operation depends on the device, SIM and network.

The eero 6 is a Wi-Fi 6 mesh router from Amazon. It spreads strong, reliable Wi-Fi around your home, so you get fewer dead spots.

The eero 6 is £8 a month, with no setup fee.

Usually yes. Smart TVs and Sky Stream can connect by Wi-Fi or Ethernet where supported. Some devices or services may need network-setting adjustments; contact us if you experience issues.

One eero 6 covers up to 1,500 sq ft, which suits most flats and small to medium homes.

Many online games work well, but mobile-network latency and congestion can vary. Competitive gaming or strict NAT requirements may need additional checks.

You can connect more than 75 devices at once, including phones, laptops, TVs, games consoles and smart home gadgets.

If your Wi-Fi drops out in some rooms, slows down when lots of people are online, or struggles to reach upstairs or the garden, an eero can help.

Yes. The eero plugs into your Next Day router and boosts the Wi-Fi around your home. Your broadband plan stays the same.

This depends on the router and how much data each device uses. Everyday and Everyday Plus are typically described as supporting up to 16 and 32 connected devices respectively.

No. Plug it in, connect it to your Next Day router with the cable, then follow the steps in the eero app. Our eero setup guide video walks you through it.

Yes. The eero 6 has 2 gigabit Ethernet ports for things like a TV, games console or PC.

Yes. The eero 6 has a built-in Zigbee smart home hub, so compatible smart plugs, lights and sensors can connect straight to it.

It won’t change your broadband speed, but it gets that speed to more of your home by improving Wi-Fi coverage and reliability.

Call us on 0330 229 6577 or message us on WhatsApp and we’ll help.