How can we help you?

Yes. You can request a PAC from your existing mobile provider by texting PAC to 65075, then provide the code and requested transfer details. Transfer timing depends on the providers involved.

Physical SIM orders placed before 4pm normally aim for next-working-day delivery, subject to availability and courier service. Eligible eSIM orders can be set up digitally without waiting for a physical SIM.

Yes, on eligible plans and compatible devices. Follow the instructions provided with your eSIM. Your phone generally needs eSIM support and an internet connection for setup.

Our SIM-only product information describes roaming in 47 European destinations with a 5GB roaming fair-use allowance. Check the current destination list, charges and terms for your specific plan before travelling.

SIM-only mobile plans and data-only broadband plans may have different permitted uses. Check the plan terms and device compatibility before using a SIM in a router.

Our SIM-only product information includes Wi-Fi calling and tethering on eligible plans. Wi-Fi calling depends on your handset, software and network configuration; check device compatibility.

Our SIM-only range includes 30-day rolling plans and 12-month plans. The 12-month option has been described with an introductory price for the first three months. Your checkout and contract information will confirm the current prices, minimum term, notice requirements and any lawful early termination charges.

On plans with a fixed data allowance, mobile data pauses when the allowance is used, while calls and texts can continue according to your plan. You may be able to buy a data booster or change plans. Our SIM-only product information describes usage alerts at 80% and 100%.

No credit check is required for the SIM-only plans described in our current product information. Payment and identity-security checks may still apply at checkout.

Our SIM-only product information lists unlimited standard UK calls and texts, eSIM on eligible plans, Wi-Fi calling, tethering and roaming in selected European destinations. Exact data allowances, destinations, exclusions and device compatibility depend on your chosen plan; check its details before ordering.